Verizon Customer Service - I’ve never had to encounter so many issues! After almost two months of dealing with an issue preventing me from upgrading my plan, someone finally resolved it only to bring about another issue. In an attempt to correct the first issue they split my account putting one of my lines on a sub account. I was instructed to call after a 30 day wait period and request the accounts to be consolidated. I did and Verizon cannot consolidate the accounts and on top of that I have been sent a notice that the bill on the sub account is past due! The bill includes additional charges for setting up an account. I have been extremely patient . I’ve been a customer for 27 years and never had a problem until the last few months and it is unbelievable!
