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what do I have to do if I want to switch to AT&T

iphonenogood

today I spoke with CS supervisor and he told me there is nothing he can do.

and here is my history.

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I got 3rd iPhone and still have problems.

Searching,..

then No service.

I spoke CS people today and also spoke CS supervisor who refuse to give network extender.

And he told me the contract I signed paper has ' Verizon can't not guaranty inside of building'.

Man, my desk is next window in middle of city.

Verizon CS sucks

I have been with verizon for many years and now I'm thinking to switch to AT&T

he said ' you do whatever you can, but I can't do anything for now'

All I need is to be available to use my iPhone.

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my point is why I need to pay money that I can't use?

There are so many AT&T people in my office and they don't have any problems and I'm only one.

I don't think Verizon will give me a happy solution( according to CS supervisor), so I think I have to swatch to AT&T.

what is best way that I can switch without early termination fine.

Thanks

Comments

rcschnoor

I guess that the question is why you think that you should not pay the ETF if you want to get out of the contract.

Verizon does not guarantee service inside of buildings, as you said. From your story, this seems to be your only problem, or at least you don't mention anything else.

Since you don't mention the phone not being able to send/receive outside of your office, I assume that your phone works elsewhere. Any reason why you need a cell phone in your office? Does your desk not have a phone?

No cell carrier gets a signal in my office. Usually, I just turn my phone off(or airplane mode) during the day or while I am in my office. If I need to receive calls that come to my cellphone and can't wait until the end of the day to retrieve the messages, I have my calls forwarded to my office phone. I then discontinue forwarding at the end of the day when I leave my office.

kaebfly

You really haven't given any info on any real reason (other than having trouble using your iPhone in one location) why you want to switch to AT&T and why your ETF should be waived (unless you aren't asked for that to be done and aren't expecting it). To answer the question in your subject line...simply port your number to AT&T or contact VZ, have them close your account, pay the ETF and open your new line at AT&T. But if you're wanting your ETF waived you have to be realistic and accept that it won't happen. Your only mentioned issue is lack of service inside of your work building...which many things could factor in to why that is happening. Many things outside of VZ's control. Did you have a phone prior to the iPhone with VZ? Did it have trouble in the office? Has each iPhone replacement been for the same issue? You can try escalating the issue and seeing if that resolves some issues...although honestly, I doubt it will (if your one complaint is the only issue). But, after repeated replacements of your device for the same issue it is possible that they will let you switch to a different phone...not guaranteed though. This USED to be the case at least since I was given this option when my enV had to be replaced several times and the issue could not be resolved (in my case there was a clear issue that could be replicated easily by the techs so that may also be the reason they did this for me).

iphonenogood

Thank you for you guys opinions.

First, 'rcschnoor'

What I need to use my cell phone from office?

My friends and wife call my cell and most of them doesn't even know my office number.

And I don't even can make a call or receiving that means I don't have any history record who called and also I can't get any txt as well.

I spend more than 8 hours on my office and if I can't receive any txt and phone call on my cell, why do I need to pay for service?

Second' kaebfly '

My real reason is I want to make and receiving call and txting with my cell during the day time from my office.

I didn't buy this phone for just listing some music.

some of my coworkers have iPhone 4 from AT&T and they don't have a problem.

Only I have this problem.

I asked verizon CS if they provide free network extender to get my signal, I'll be happy to be with Verizon but they refuse and told me there is nothing they can do.

I didn't pay and sign for the phone that I can't use.

I want to be available to use my phone - is this good enough reason?

thanks

Spiral

I recommend you ask your boss if he will install a network extender in your office so that you can make calls and receive text messages during working hours. That is probably the reason that your AT&T buddies get good reception in the office, there is an AT&T extender installed. Good luck.

kaebfly

iphonenogood wrote:
Thank you for you guys opinions.

First, 'rcschnoor'

What I need to use my cell phone from office?

My friends and wife call my cell and most of them doesn't even know my office number.
And I don't even can make a call or receiving that means I don't have any history record who called and also I can't get any txt as well.
I spend more than 8 hours on my office and if I can't receive any txt and phone call on my cell, why do I need to pay for service?

Second' kaebfly '

My real reason is I want to make and receiving call and txting with my cell during the day time from my office.
I didn't buy this phone for just listing some music.

some of my coworkers have iPhone 4 from AT&T and they don't have a problem.
Only I have this problem.
I asked verizon CS if they provide free network extender to get my signal, I'll be happy to be with Verizon but they refuse and told me there is nothing they can do.

I didn't pay and sign for the phone that I can't use.

I want to be available to use my phone - is this good enough reason?

thanks

Honestly, you won't like the answer but your phone not working in a single building (but works outside of that building) is not a good enough reason for VZ or any carrier to provide you a free extender...especially when that building is not your residence. If that were the case can you imagine how many people would feel equally entitled to receiving a free extender because they can't get service in one building that they go in? I have no issue with my service overall but one place that I don't get service is in my aunt's home...should VZ give me a free extender because of that? Point being, if it's that big of a deal to you then by all means, do what makes you happy and switch, but know that you will probably have to pay to make the switch. The cost may be worth it to get the service you feel you would get with AT&T versus Verizon. You obviously have a very relaxed employer that doesn't mind their employees taking personal calls and texting throughout the work day...so go for the switch. As for your somewhat sarcastic response of not purchasing the phone for listening to music...I get that, but if the phone is the issue (you never answered if you had a different phone prior and if it worked or not) then have you considered getting a different phone? Either way it goes, you will either pay money to switch providers (and hopefully have the perfect experience in all locations) and buy a new iPhone or pay money to buy a new phone that works on VZ and sell (or hold on to in case something happens to rectify the issue) the iPhone. BTW...as far as the extender goes...are you positive that your employer will be fine with you plugging the extender up to their broadband? Ultimately, I think if you really just want an extender to rectify the issue it would be cheaper for you to pay for it yourself rather than pay the ETF and purchase an iPhone with AT&T plus the 1st month inflated bill that happens with any carrier. But if money isn't the issue then none of that matters...you won't be happy unless you switch because they won't give you a free extender...and in that case it would be best if you switch...then you won't feel slighted by VZ and yu'll have at least the coverage in office that you want. Good luck with whatever you choose.

keezy

This is not a case of Verizon's Customer service "sucking" but of you being unhappy because you didn't read the contract you signed. They do NOT guarantee service inside buildings. Plain and simple. Your phone doesn't get service in ONE building, out of how many you go into a day? To be completely honest (and I of course do not know what you job is) you probably shouldn't be calling and texting people at work anyway, unless it's an emergency. And in that case, give them your office number (you said most of them do not have it -- well why not just give it to them?)

Most reps will only give out network extenders to people who do not get service in their house. And also, a lot of companies I know do not even ALLOW cell phones inside their offices. I once worked for a place that didn't, and would check regularly to make sure that we didn't. So consider yourself lucky, and just give people your office number. Or pay the ETF.

rcschnoor

iphonenogood wrote:
Thank you for you guys opinions.

First, 'rcschnoor'

What I need to use my cell phone from office?

My friends and wife call my cell and most of them doesn't even know my office number.You could give them your office phone #. Or like I said before, you could have all of your cell calls forwarded to your office phone while you are in the office if it is that important to you. Additionally, if it is that important to you, you could purchase your own network extender. These are cheaper than an ETF.
And I don't even can make a call or receiving that means I don't have any history record who called and also I can't get any txt as well.I would assume that since you have a Verizon cellphone that you have heard of a new technology called voicemail. If the reason for the phone call was that important, a voicemail will be left and you can return the call when you have service. As to the text messages, your phone will still receive them when you leave your office and get in an area that you have service(i.e. outside of your office which seems to be the only are you are complaining about).
I spend more than 8 hours on my office and if I can't receive any txt and phone call on my cell, why do I need to pay for service?No carrier guarantees service in all areas at all times.

Second' kaebfly '

My real reason is I want to make and receiving call and txting with my cell during the day time from my office.
I didn't buy this phone for just listing some music.

some of my coworkers have iPhone 4 from AT&T and they don't have a problem.Why didn't you go this route, then, instead of getting a Verizon phone?
Only I have this problem.
I asked verizon CS if they provide free network extender to get my signal, I'll be happy to be with Verizon but they refuse and told me there is nothing they can do.Actually, I bet they would let you purchase your own network extender, but it seems that the service in your office isn't THAT important to you.

I didn't pay and sign for the phone that I can't use.So are you saying that you can't use the phone at all, or that you can't use it in your office? If you can use it out of your office, then I guess that you CAN USE YOUR PHONE. If you can't use your phone in your office and it is that important to you, THAT IS WHAT THE 14 DAY RETURN PERIOD IS FOR. Since you CHOSE not to return your phone in this period of time, you are stuck with the ETF if you want to cancel the service. This is YOUR fault, not Verizon's fault.

I want to be available to use my phone - is this good enough reason?

thanks

I guess that maybe you should have returned the phone without an ETF during the 14 day trial period when you found out it wasn't getting service inside of your office. Since I assume that you are past that time, you can either live with what you have, pay the ETF and go to AT&T since their service is so much better in your office, or use one of the suggestions that you have been given.

FYI... to forward calls to your office from your cell, just follow these steps

To Activate:

Press *72.
Enter the phone number where you want calls to be forwarded. (e.g. *72-908-123-4567).
Press SEND and wait for confirmation. You should hear a confirmation tone or a message.
Press END.

To Deactivate:

Press *73.
Press SEND and wait for confirmation. You should hear a confirmation tone or a message.
Press END.

iphonenogood

Thank you for all replaying.

Let me answer some of questions that you guys asked.

1. I used to have Droid before and never had this problem.

2. Yes, I like iPhone so go back to Droid isn't option.

And that is very good to know that network extender has to hook up with company network. So that isn't good option either.

However, home and company,...of course I spend more time from home or out side than office but all using time with my cell is some thing like this.

I don't use the phone when I sleep. and some time I go different place for weekends.

Therefore, the most time I need my cell in single place is the office.

I understand that I shouldn't use my cell during my working hours but I can have an emergence call from my wife or daughter, I can't answer. This is very important. I don't have many phone calls but sometimes I have an emergence calls.

If I need to forward it office number everyday, how many people do this in daily?

I never heard it and I didn't need it before.

And I had this phone at Feb. and didn't have this problem a month or I didn't notice. I just find out that I don't have a signals a month ago.

Again, I have never had this kind problem when I had T-mobil, and verizon over 5 to 6 years.

That is why I'm not so happy.

droid-geek

rcschnoor wrote:

No cell carrier gets a signal in my office. Usually, I just turn my phone off(or airplane mode) during the day or while I am in my office. If I need to receive calls that come to my cellphone and can't wait until the end of the day to retrieve the messages, I have my calls forwarded to my office phone. I then discontinue forwarding at the end of the day when I leave my office.

Must be nice to work somewhere that allows you personal calls on the company dime. Where I used to work you were NOT allowed any personal calls on company phones... it's grounds for termination. If you want to make/receive personal calls you must use your personal cell phone, and you are only allowed to do it during your off time (break, lunch, etc).

With the cell phone you could turn the ringer off and still get a vibrate notice you had incoming, let it go to voicemail and then check it when you had personal time. To be able to do this tho' IS dependent on getting a cell signal. At that same location, if you were in the middle of the building then you didn't have signal with the Verizon phones, but AT&T had a somewhat better penetration into the building with their signal. Didn't matter what kind of Verizon phone I used (Droid X, Samsung Fascinate, HTC Incredible, OG Droid, Motorola E815)... none of them received reliably. Known problem with Verizon having a poor signal there (and we sat on top of a hill - of course, it was an iron ore hill!). I just dealt with it, realizing that they can't have perfect signal everywhere... but it was aggravating.

rcschnoor

droid-geek wrote:

rcschnoor wrote:

No cell carrier gets a signal in my office. Usually, I just turn my phone off(or airplane mode) during the day or while I am in my office. If I need to receive calls that come to my cellphone and can't wait until the end of the day to retrieve the messages, I have my calls forwarded to my office phone. I then discontinue forwarding at the end of the day when I leave my office.
Must be nice to work somewhere that allows you personal calls on the company dime. Where I used to work you were NOT allowed any personal calls on company phones... it's grounds for termination. If you want to make/receive personal calls you must use your personal cell phone, and you are only allowed to do it during your off time (break, lunch, etc).
With the cell phone you could turn the ringer off and still get a vibrate notice you had incoming, let it go to voicemail and then check it when you had personal time. To be able to do this tho' IS dependent on getting a cell signal. At that same location, if you were in the middle of the building then you didn't have signal with the Verizon phones, but AT&T had a somewhat better penetration into the building with their signal. Didn't matter what kind of Verizon phone I used (Droid X, Samsung Fascinate, HTC Incredible, OG Droid, Motorola E815)... none of them received reliably. Known problem with Verizon having a poor signal there (and we sat on top of a hill - of course, it was an iron ore hill!). I just dealt with it, realizing that they can't have perfect signal everywhere... but it was aggravating.

If you read the OP's message, though, he doesn't want to let the call go to voice mail and then check it later. He wants to take the call when it is being received, so it doesn't seem to be a problem of taking a call at any point in the day and not waiting until a break or lunch. If that were the case he could just check his voicemail messages at that time. They will still be there even if he isn't receiving a signal when they were left.

If you do not receive a signal on your cellphone in one location, calls should go straight to voicemail. If you read my message carefully, I don't say that I ALWAYS have my calls forwarded, but only if I can't wait until the end of the day to retrieve my messages. Normally, I just wait until the end of the day, because ANYONE that has an urgent need to get in touch with me has been given my office # for this reason. If I don't think someone is important enough to me to have access to my work # for emergencies, what could be so important that couldn't wait until the end of the day?

It is no aggravation to me to not receiving personal calls during the day.

KellyW_VZW

Hello,

Thank you Community Members for posting troubleshooting tips. It is very much appreciated.

iphonenogood, we are eager to assist. You mentioned that you spoke with someone in Customer Service. Since this is a technical issue, I encourage you to contact our Technical Support team directly to ensure the provisioning of your device is correct. From an alternate phone, please call 1-800-922-0204, option 3 for assistance. Please have your device with you, fully charged when you call.

Thank you.

KellyW@VZWSupport

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