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Disney bundle and teacher discount

I hate to do this here, but I cannot get Verizon to respond to any of my customer service requests. I am ashamed that I have given money to this organization for seventeen years. Let me explain. First, I took the bait and changed my plan so that I could add the Disney bundle. Verizon happily took my money, but I am still waiting for them to activate the subscription. I called and spoke to many people, text chatted with many more, all of whom promised they would solve the problem. I have called back every day for two weeks, and every person says: "We will fix it in an hour and get back to you." The only thing that happens is that I get a text message around 1:25 am every morning saying "We have an update on your ticket." So I login to find out that there is no update. Then today, Verizon sends me a bill for my bundle and in the process they canceled my teacher's discount. Now I am here wondering what happened to me? How did I become such a loyal customer to this company? I am going to copy and paste this message everywhere and every day until I get someone to care about its loyal customers. Let me be clear, I have never posted anything like this anywhere in my life. That is the level of frustration I am experiencing.

Comments

JJ2221

I recently had an issue with Verizon taking money from my bank account to pay for a device. They claimed I didn't return- which of course I had. After going multiple rounds with customer service, I finally filed a complaint online with the FTC (Federal consumer protection). That little fire under them, someone from the executive office reached out to me and the problem got resolved fairly quickly. It is the only way to get anything done with Verizon.

Verizon_Support

We'd like to apologize for this experience and never want you to be frustrated, bngfrompitt. Discounts are beneficial to have, and we want to ensure your discount is active and that your Disney Bundle is working properly as well. We will send you a Private Message to take a closer look into this.

-Danielle

bngfrompitt

Again, nothing has been done. Four people in the past 24 hours have promised to fix the issue, but none have followed through. I have no words, just disgust.

Verizon_Support

Hi bngfrompitt,

I see that an agent recently sent a Private Message so that we could access your account details and get you taken care of ASAP. I'm going to try and send another Private Message shortly; we definitely want to make sure that we get this handled for you!

-Necia

Verizon_Support

Hi bngfrompitt, Just wanted to check in and let you know we are still here if you need assistance!

-Dee

bngfrompitt

Of course, I still need help. I have been waiting for over three weeks for someone to do something.

bngfrompitt

As I previously stated, I am going to keep posting this here until someone at Verizon takes this issue seriously. Update, the technicians at Verizon promised that this problem would magically solve itself at the end of the month. As you might expect, it did not, so I am back to posting. Ugh.

Verizon_Support

I am really sorry this is happening and not being resolved. This is so time-consuming I'm sure,I would like to get you back to enjoying your days without being constantly bugged by this issue and having call/message us about it. This is unacceptable, and I am here to help get to a resolution as fast as possible. Sending you a private message now, I would be glad to help.

-Jaquetta

bngfrompitt

Go ahead and fix the problem and email me when it's resolved.

bngfrompitt

I think I am going to have to file a complaint with federal consumer protection. This is so bad.

bngfrompitt

***UPDATE: Not only has Verizon not solved this problem, but now I have been billed for two plans and a service I am not receiving. I reached to several technicians who said they would fix everything. As is typical, they stated that they would work on it and get back to me. Nothing changed. The best advice I got was to file a complaint with the FTC. So I did that, but I also need to change wireless and internet providers after 17.5 years.***

JJ2221

I had to file a consumer protection complaint with the Federal Trade Commission before anyone at Verizon did a single thing to resolve the issue. I filled out the online complaint form on the FTC website, and within hours had a phone call from a member of the Executive Office at Verizon. It was right before Christmas, but the issue finally got resolved within about two weeks. The Executive Office rep that I worked with told me straight out that the customer service reps don't have the authority or tools to handle this situation. So you will never get anywhere with them. Ditto with the "supervisors". Fiile a formal complaint with the FTC!

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