Xbox bundle

Question

I've had the home Internet service for 16 days now and was interested in the Xbox bundle that came with it , I ordered the router and picked it up same day on the first of January 01/01 and installed it same day , it is not the 16th and I cannot redeem the bundle, no one at customer service can tell me why , I spoke with someone yesterday who  had me hold for the better part of an hour while she waited on a coworker to email her an escalation ticket form as she didn't have a copy.... After that I was told I'd receive an email, alas, there was no email . Not in spam or otherwise , I have spent 6 hours on the phone with three different agents today and still have no answer, all I'm told is "rest assured you'll get it" , but no one can tell me when or why I can't redeem it despite the time quota being met , which was fourteen days after activation, well Verizon, it's been sixteen days . 1/10 do not recommend

Verizon_Support · Accepted Answer

Hey, Albear1, we want to make sure you're able to get that bundle asap and we're sorry that it's taken so long to get this resolved! We're sending you a Private Note so we can better assist.

-Cait

Albear1 · Accepted Answer

UPDATE- ITS FEB 15TH and still no solution, being told the same thing over and over again , 'its on the way', no , no it isn't , I was told that at the end of January... It been a literal month and I've had to call ever three to four days to get 'updates' only to be told that "errors were made to the order " which means that it had to be reordered . Currently waiting on the bundle that was supposed to be delivered in January so ... I have absolutely no reason to believe it'll be here tomorrow especially since the order status reflects the same thing it did last time . Shipped but not tracking data , at this point i feel im being told anything to pacify me while they drag their feet . Getting ready to contact the BBB and FCC .... Absolutely ridiculous, BEWARE OF PROMOTIONS, THEY WILL NOT HONOR NOR HAVE ANY INCLINATION TO RESOLVE.

Albear1 · Accepted Answer

Received it today in the mail , after a month and four days of phone calls and chats , finally got it , so the issue was solved after a month , they credited my account some money for the hassle . Overall not a good experience.