Child Item

Site Totals

61363 Questions Answered 267 Categories

Disney Apps are not working on Fios

I'm experiencing an issue with all Disney apps (Disney+, Hulu, and ESPN). When connected to my Wi-Fi, I am unable to log in or stream content on any of these apps. However, if I turn off my Wi-Fi, the apps work fine. I’ve already logged out and back in, and I’ve restarted my router, but the issue persists. It seems to be related specifically to my Fios connection. Could you please advise on how to resolve this? If not, I may have to consider canceling my subscriptions.

Comments

Capricorn1

What router do you have?

If your router supports SON (Self Organizing Network), try turning it off.

I assume you mean that you are using mobile data when you turn off wireless. Is this only an issue with your phone's apps? Do you see the same issues on a hardwired PC or a different wireless device?

VZ_jenn

Hi Dsanger34, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

Child Item