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Wrong Device entered for trade in

Hello, I recently availed of the “any phone, any condition” trade in offer for an iPhone upgrade. When the rep entered the device trade-in info, the phone was listed as an iPhone 4S but is actually an iPhone 4. All the other details on the phone were correctly entered. I haven’t sent back the trade-in phone yet, I need to see how to get this fixed beforehand, so that when the “wrong device” is received, I don’t risk losing my credit and being fully charged for the phone. Thanks!

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Verizon_Support

We hear you loud and clear. We want you to be sure of the trade-in that's being processed for you. I can assure you that as long as your Device ID matches the one that was used for the trade-in you should not expect any issues in order to receive the promotional value you qualify for. You can check your trade-in's information here: https://www.verizon.com/sales/digital/tradeinstatus.html

Please let us know if you have any questions.

~Geo

Verizon_Support

Hey Flynnandez, we just wanted to check-in with you to see if you still needed help with this issue. We're standing by to assist, please let us know.

-Rosie

Flynnandez

Hi Rosie, the link that the last representative sent was only for checking the status on my returned device.

My issue is that the trade-in info for the phone I am returning was listed by Verizon as an iPhone 4S but the phone is actually an iPhone 4. The device ID (WiFi ID) is correct, as the representative obtained the device ID directly from a video-call option during our telephone call. I honestly believed that the device was a 4S but in reality, it is a 4.

I would like better direction on how to amend my device return info with Verizon, as once the device is returned, the decision by Verizon to charge me a “wrong device” fee is arbitrary and very difficult to deal with once it has been decided by Verizon.

Thanks in advance,

James

Verizon_Support

Thank you for letting us know. We will be sending you a private message so that we can better assist you today.

-Rosie

Someguy4

So what was the resolution? I have the same issue with a pixel 7 in green showing as a pixel 7pro in obsidian.

Flynnandez

I’m still waiting to see how Verizon handles it.

Verizon_Support

Hello someguy4, We want to make sure that there are no issues with your trade in. We will be reaching out via private message to better assist you.

~Balter

Verizon_Support

We are still here and ready to assist you with your trade in promotion. Please let us know if you still need help.

-Jazzy

Upset_secondtime_iphone_purchaser

Hello - I traded my device in a store and they messed this up and won’t fix it. Who can I call at Verizon to get this resolved? I already paid for my new phone and now the retail store people want me to spend another $250 because they incorrectly listed what phones I traded in. I’m very upset over this.

Verizon_Support

Hello Upset_secondtime_iphone_purchaser, we want to make sure your trade-in details are correct. We will be reaching out via Private Message to assist you.

-Lauren

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