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Apple One Family will not set Up

I was on the phone over an hour today passed back and forth between Verizon and Apple teams trying to get the Apple One Family subscription activated. I have been paying for this “perk” for two months and have not been able to get it activated despite multiple phone calls. My phone reflects an Apple One individual account in settings and in the Apple Music app. My Verizon app and bill reflect Apple one family. Every attempt to activate via text and link leads to an error message. This is fraudulent. Phone calls leave me on hold waiting me out until I hang up. I am beyond frustrated.

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Verizon_Support

Hey, RanoverTher, we can only imagine how frustrating it is to have this perk without it working, and we want to make sure we do all we can to get things connected. Can you tell us a little more about what Apple was able to test with you to attempt to get the text to set it up? What error are you getting?

-Cait

Verizon_Support

We are still with you, and wanted to see if you still needed assistance. If so, please let us know, we would love to help.

~Pam

RanoverTher

Apple teammate viewed my screen remotely and I demonstrated moving through the set up prompts from Verizon App. It ends with a message that the phone number cannot be validated. It is the correct line number for the perk. I have an Apple One Individual subscription from a prior Verizon plan showing in my Apple ID settings. No options to edit through settings because it is set up through Verizon. Same when I navigate to Apple Music app. I see an Apple One Individual subscription that has no edit options because it is set up through Verizon.

RanoverTher

I absolutely need assistance. I am still on hold right now trying to get it.

RanoverTher

And now the call has been disconnected.

Verizon_Support

Hi there! This is not the experience we want you to have. We have sent you a Private message to review this information.

-Nikki

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