After decades with Verizon and their predecessors, I ported to another carrier in August. For 3 months after my "final" bill, Verizon continued to bill for several devices which were ported but not removed from the account. In November, I contacted Customer Services by telephone and was assured by Kyle that a credit would be issued. This was later reconfirmed by Zel in December, and again on Feb. 7th by Arthur who gave me a ticket number and assured me that an ACH to the bank account I gave him would happen within 5 business days. No credit yet. Ticket number is:
PH 9657420.
How should I escalate this situation?
