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Fraud Team and Credit

Has anyone else had an issue with Verizon doing a hard credit check and then claiming the fraud department can't verify identity despite all proper documentation provided? It appears they have a prejudice against folks that have any type of imperfect credit - even though there's no credit score requirement mentioned going in. I would love to file complaints with the BBB, etc, if anyone else has ideas for where we can raise this issue.

Also, Farrah, a supervisor in the fraud department, is legitimately terrible.

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Verizon_Support

Hey, elizabethLS, we hate to hear that you've had trouble with this, and want to make sure that you find a solution asap. Is this for a new account? To find the fastest solution, we'll want to have you speak with our Fraud team directly. They can be reached at 888-483-7200. You can also process a claim here: https://www.verizon.com/about/account-security/file-a-fraud-claim
Let us know if you need any more assistance.

-Cait

elizabethLS

This was for a new account, and we spent 35+ minutes on the phone with one person, and then Farrah, and all she would say was, "We can't tell you anything; the account was canceled." We requested to speak with someone else or another supervisor, and she continued saying, "I can't tell you anything". It was incredibly frustrating and insulting, especially when all we wanted to know was what other type of documentation should be submitted besides a passport, W-2, voter registration, and driver's license. Despite the fact that Comcast and AT&T are more expensive, it seems worth it not to deal with a) discrimination and b) an incredibly unhelpful fraud/customer service team.

Verizon_Support

We want to make sure we assist you in the best possible way, we are sending you a private note.

~Pam

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