So wish I would have NEVER switched back to Verizon. I was told I’d get a $300 visa gift card per phone when switching to Verizon on 11/29/24, Black Friday. I got two phones & 4 lines. I texted my sales person from the Verizon store on 11/30 and asked the rep how to redeem and he said that it takes 14 days to redeem. I called Verizon customer support on 12/9 and they said I had to wait for the Verizon email to show up. Called again 1/1/25 because I didn’t get any email. Was told it takes a while & to keep watching for it. Called again on 2/5 and they started a support ticket. Called again on 2/14 and was on the phone for over an hour. I have screen shots of texts and call logs.
I’m being told because this is now past the promotion period that I can’t redeem my two visa gift cards.
The rep finally offered me what she said is the only thing she can $10 off my bill cycle for 12 months.
Before her call, I had already opted for an offer of $10 off my plan per month (see screen shot). So I better be getting $20 off per month!
I’ve read the countless posts on your forums and it appears you have thousands of people who never get the promo’s as promised!
Signed,
T-Mobile customer for nearly 10 years. Previously with Verizon, and before it was Verizon it was Cellular One!
