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Home Internet 10 Year Price Guarantee

I signed up for Verizon Wireless Home 5G internet as part of a promotion that offered a 10 year price guarantee for 10 years. Recently, I received a bill showing that my internet bill is going up. I spent so much time trying to resolve this issue and have been told by the last rep I spoke to that it has been fixed, but she didn't have anything she could send me for my records to indicate that the initial $25.00 price guarantee for 10 years would be honored. This makes m think that in two more years, I might have to go through this all over again. I would like to have some sort of confirmation from Verizon that this initial price will be honored, but I am having difficulty getting it. Anyone else having this issue?

Comments

Verizon_Support

Hello jennbrunn, we want to make sure that your 5G home internet bill is correct. I will be reaching out via private message to better assist you.

-Luis

Duerrz

I'm having the same issue. Currently a ticket has been created for my problem but there is no timeline on if or when a resolution will occur. It's frustrating because the main reason I convinced my family to make the switch was due to the 10 year rate.

Verizon_Support

Hey Duerrz, We want to make sure we honour the promotions you were promised. If this has not been resolved at this point, please respond to the private message we're going to send you. -Red

Verizon_Support

We are here ready to assist should you still need help. If you would prefer there are other support channels that we have as well based on what best fits your needs. We look forward to assisting you with your concern.

https://www.verizon.com/support/contact-us/#mobile

-Anthony

scoren1980

Same issue here. I have had my home internet for a year and a half (3-year guaranteed price on signup). I received this month's bill which was higher than expected. I noticed that my $35 discount for my Home Plus Internet was gone. I called and asked a representative why and he said he didn't know why and told me that I will receive credit for the current billing cycle and that it will take 1 to 2 billing cycles to update. I recently received my new bill and bill estimate neither of which has the $35 discount. The bill estimate has a pro-rated price for the month with the $55 after discounts, current promotion. It looks like they signed me up for the current promotion and called it good. It may be time to find new internet and potentially mobile service. Future Bills.jpg

Verizon_Support

We understand how frustrating it can be that you are not seeing your credit and definitely want to make sure your billing is correct. Sending over a Private Message so we can help.

-Kristen

marckevis

I have this same problem

Verizon_Support

Sending you a Private Note. -Ross

Duerrz

After numerous calls over the past few months my issue has NOT been resolved. I was told the promo has expired and there is nothing g they can do. I don't know how a 10 yr offer expires in 3 years. I simply want the offer I signed up for to be honored. If the offer truly has expired then ther have to be many others having this same issue.

Verizon_Support

We are standing by to help. Please reply to our private message.

-Joe

MJP52886

Hello! I also have the same problem. I signed up when there was a 10 year guarantee and my account only shows a 2 year guarantee

Verizon_Support

Hi MJP52886, we defintiely want to make sure you are getting all the promotions you should, I am sending you a Private note so we can work together on this.

-Kaye

wsstobaugh

I am having the same issue. I had the same offer several times and when I went to get a new phone I finally pulled the trigger. Less than 2 years later they removed it and started charging me double.

Verizon_Support

Hey, wsstobaugh. We definitely want to help ensure you receive any promotion that you qualify for. I'll be sending you a Private Note to gather more details.

-Christopher

dapper2

Same issue. Signed up for the 10 year price guarantee Home 5G plan a few years ago when it was first available in my area, which included a $25/mo Unlimited discount. Then on my 3/1/2025 statement, my $25 discount was mysteriously replaced with a $10 Loyalty discount, no warning/notification. In my original chat with Verizon on the issue, they said they didn't know why the $10 discount was added, but that I couldn't have 2 discounts so they applied the $10 discount and removed the $25 discount - how nice of them They said that they would submit a request to reinstate the $25 discount. Now a couple months later without having the $25 discount reinstated, I contacted them again, and now they are saying they cannot apply the $25 discount as they don't offer that anymore, but that they would apply an additional $10 discount if I contacted them EVERY MONTH to apply it - which is insane! After hours in various chats getting various explanations, they indicated that I only had a 3 year guarantee, which is not true, and that there was nothing else they could do.

rtran1204@gmail.com

Same issue here with the 10yr guarantee. Customer service please message me so we can resolve this.

Verizon_Support

We are happy to review the promotions you qualify for. I'm sending you a private message so we can talk more.

-Jazzy

jennbrunn

It is now the end of June! Still no resolution. I am beyond frustrated! I sent you a message in hopes that you can intervene to correct this!

jennbrunn

Beyond frustrating!!!! I am still being told it is being worked on... and that is only when I am not being told that they closed the ticket!

jennbrunn

Yep!!!! This is ridiculous! I don't understand how a huge company like Verizon cannot fix this! The time spent on this is outrageous! It's a matter of principal and not just cost at this point!

jennbrunn

WOW!!! A lot of us are having this problem with no resolution!!!!

RachelAnne03

Can you look at my account I have been talking to 3 different Customer advocate tonight for 4 hours and 8 minutes. They said I was getting a good deal at 7.37 for internet (true). But that is WRONG. That is not Guaranteed and I want my $25.00 for 10 year deal back with the correct Unlimited plan discount . The wheels fell off when we purchased 4 new phones in May... We just had the discount reinstated in April after 40 hours on the phone....Thanks

Verizon_Support

Hello RachelAnne03, we definitly want your bill to be correct. We're sending you a Private Message to help. -James

RachelAnne03

I am having the same issue. Did you get it resolved. I have been on the phone with Verizon 10X the past 3 months and Charles PROMMISED that he had it fixed on July 30. Nope it's not fixed.

RachelAnne03

I have been on the phone Many times since July 172025 and my bill is still Wrong. I have 11 pages of notes about all my phone calls. Shout out to the reps that said that they got it fixed -Vern (He did fix it with ticket ***** but it didn't last long, Pia (promised a call back & didn't), Zoe (in promotions promised a call back & didn't), 4 reps who passed me off to each other on text messages the night of 7/17, and the last guy was Charles Who said it was fixed and I would not have to call back about this issue again FYI it's not fixed.

Justabunchofliars

I had the same problem.They state, they never had or guarantee like that

Don't do business with a very dishonest company.

Adam_De

They told me the same thing. I have screenshots showing that my internet service came with a 10 year price lock. That almost instantly went away and every phone rep I have contacted claims the deal never existed. I now have to call monthly to have a credit applied to my account as they have started to charge me a higher price for my home internet.

It is incredibly frustrating. I am in the process of shopping for a new provider.

Verizon_Support

Hello Adam_De! We are happy to help look into the details on this promotion for you to ensure you are receiving anything you are eligible for. I'm sending you a Private Messgae here to assist.

-Josh

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