In November 2024, I switched (3) family member accounts to Verizon and purchased (3) new iPhones on the Verizon website. There was a promotion that offered $300 Verizon e-Gift Cards for online smartphone purchases. This was a key factor in my decision to switch to Verizon. However... after purchasing the phones, I was advised I would receive some instruction on how to submit for redemption. I did not receive any info, so I contacted Verizon customer service. The service rep reviewed my purchase and confirmed that I was qualified, so they said they would submit the redemption for me, which it appears they did do.
After a week or so, I hadn't received any updates regarding the rebates, so I called customer service again and they reviewed my purchase and eligibility, and confirmed that the redemption claims had been properly submitted.
I still hadn't received any info on the rebate submissions by 12/18/24. So I called Verizon and spoke with another customer service rep. He worked with me to submit the redemption claim online, via the digital rebate center, using the 300CARTOFFER24 code. He said i should expect the rebate around January 1st of 2025.
Three weeks into January, I had still not received any gift cards or gift codes for the rebate offer. So, I called support again on Jan 22, and spoke with another customer service rep to ask when I would receive the rebates. He looked up my account and said that it showed they were still "being processed". I questioned why it was taking so long and he said I should get them soon, or I would get call if they needed any additional information.
I have still never received the e-gift cards, nor any phone call asking me for additional info. Today, I checked the digital rebate center online, and it now shows the rebate statuses as "invalid" . They only explanation is listed as "submission did not meet offer requirements", which is not true (I have a screenshot of the original text from the rebate offer as evidence).
I am really disappointed in Verizon. I realize mistakes can happen. However, I have been very patiently waiting for three months, and have spoken with Verizon CSRs multiple times to ensure that I would receive these rebates, each time being assured everything was on track. Now, the rebates are showing up in the rebate center as "invalid", two months after the e-gift cards were supposed to be issued!
I would not have chosen to switch to Verizon had I believed this rebate offer was not going to be honored. I would really like to get this resolved, but I am starting to doubt Verizon's sincerity and willingness to honor their rebate offer and make this right. I also have serious doubts that another 60-minute call with Verizon customer support is going to yield any better results than I have experienced so far. Unfortunately that seems to be the only advertised path to resolution. If I am not able get this resolved in short order, I may resort to reporting this to the BBB and FTC. Is there anyone here that can help, please???
