Hello! I'm trying to access my account and get my device payment agreement and how much was left on my account before I switched service providers. I tried logging into my account through the MyVerizon app only for it to say my account (UserID) would need to be unlinked so I did. Now when I try to log in it just says that all of my information doesn't match anything on file "The information you entered does not match our files."
I cannot log into to my account so I cannot access support. I tried signing into a disconnected account using the old phone number, last name and billing zip code with it saying again "The information you entered does not match our files." I can access it using the one time payment option but it just says $0 due. If anyone can help I would greatly appreciate it. I'm just trying to get my EID proof
