After posting my first message about not being able to access My Verizon login due to inactivity.
I was given a link to a Verizon live agent.
Unfortunately, the live agent has no access to prepay customers' profiles. Prepay customers are looked after by a separate division within Verizon.
I was once again told that I must call the Verizon prepay phone number, which was screened by an AI .
AI is supposed to help customers to get to where we need to be connected. Why are we being controlled by AI simply because the "closed minded" AI needed us to satisfy its own need before we can get to a live prepay customer support agent.
There must be a way to bypass AI in order to get us in contact with a live "prepay" customer support agent.
To us, we are Verizon customers, whether we are prepay or not, we should not care about the segregation with Verizon customer support.
Please escalate within Verizon on my behalf, so that I can eventually talk to a live "prepay" customer support agent. I am interested in getting back onto My Verizon in order to access my $45 credit that Verizon AI is currently blocking me from accessing.
