My father passed away recently. After searching online for information regarding how to cancel his home internet Verizon account, I read that I needed to go in person with a death certificate and his bill to a Verizon store. I went to a Verizon store, and was told by the staff that I needed instead to go to another Verizon store. I went to Verizon store #2 where no staff greeted me until 10 minutes had gone by. After telling a staff member my problem, he went to the manager, who told me I needed to go to a 3rd Verizon store. At the third Verizon store the reps were sitting around. Again, no one greeted me until several minutes had gone by. When I told the rep who finally did approach me the situation, he said that lo and behold I needed to go online to handle the situation. A perfect circular runaround on your part Verizon.
Since Verizon is clearly incapable of a coordinated response, to say nothing of training its store personnel in professional behavior, I will wait until my father's credit card vendor closes his account. Verizon can then try to collect future bill payments from my father. You can find him in a cemetery.
