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Verizon Wont Allow Agents to Speak to Customers

Im so upset! Today I tried speaking to an agent about my due balance. Verizon wont let live agents speak to us when a balance is owed why!? If this continues im going to another cell company i have been with you guys for over 9 years. This is unacceptable service

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Verizon_Support

Hello Silviam349. We're sorry that you're having issues with your account. Were you able to get your situation resolved? Please let us know if you still need assistance.

~Ivone

Silviam349

@Silviam349
wrote:
Im so upset! Today I tried speaking to an agent about my due balance. Verizon wont let live agents speak to us when a balance is owed why!? If this continues im going to another cell company i have been with you guys for over 9 years. This is unacceptable service

No i was not, why are we not allowed to speak to live agents if a balance is owed!? I have been with you guys for over 9 years. This is the worst type of service after being a loyal customer for so long.

Silviam349

MatthewReiter

Do you try talking to them over the phone or live chat? If through the phone, maybe talk to a supervisor or go to a store in person to try to straighten it out, if through live chat, there is always this bot asking what you need help with before connecting to an agent, which I say "agent" and then whatever the reason.

Verizon_Support

We want to make sure that you're getting all of the answers you need and we're sorry to hear you've had trouble reaching us! We're sending you a Private Message so we can better assist.

-Cait

JimBean

You know most people with complaints is like a lost customer, I worked at Radio Shack for over 8 yrs and I myself a customer over 22 years. Well i feel the pain of let down a a very popular network. I have the same issue getting thru to customer service or even tech support. I 'm not really sure why it is but i can some what understand that Verizon being at a stage that they do not want to service the loyal customers. I will look for a cellular service that offers personal customer service. Verizon I like many here will hate to relocate but you have understand one thing your customer comes first.

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