I noticed errors on our business bill and I can't get anyone to help fix them.

I have been calling into Verizon for 3 weeks. I have called in 6-7 times...transferred, transferred, calls dropped, and 3 managers said they would call me back. It has been Radio Silence. I noticed significant errors on our billing account and can not get anywhere by calling in, I have wasted so much time. I would appreciate a link or phone number to get to someone who can solve my problems. I am sick of it taking 45 minutes to get a manager and then they don't call back. HELP

Accepted answers

Ginger_VZ

I'm truly sorry to hear you've had such a difficult time getting in touch with our business support team. To help make it easier for you, here is a dedicated support page with all the contact information you'll need: Business Support Contact Info.

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SynthpopAddict

I'm guessing your business account doesn't have a dedicated Verizon employee assigned to it. Are you calling Business Support at one of the numbers given in the Business Support section of the website? If you're using the 800 number which ends in 0204, that's a catch-all number for anything and everything, so wouldn't use that one. Unfortunately, the Verizon reps who post in these forums have said elsewhere they cannot access business accounts.

Verizon_Support

Hello Srewolf24, we understand how important it is to be able to understand your billing and that it is accurate. So we can better assist, we will be reaching out via Private Message. -Dee

Ginger_VZ