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In need of a district manager or someone above store manager

I have in writing from my salesman that my bill was to be a certain amount. I had them do this because Verizon is notorious for playing these billing games. My bill was $60 more. Every month I call him. They say it’s fixed. It’s been four months now . They never credit me the full amount. Every month I’ve paid more than they said. I’ve been with Verizon forever. I’m seeing what everyone is complaining about and I’m about ready to leave myself. I want to speak with a regional manager or someone actually in charge.

Comments

Verizon_Support

Hello Bob351, this is not the experience we want to hear you're having with your local salesman. Nobody likes surprises in their bill. I will be sending you a private message to gather more information and help you resolve this issue with your bill.

-Luis

Bob351

I have not received anything from you

Verizon_Support

Hello and thank you for bringing this concern to our attention. It's always our priority that you are provided with the best possible service. Im sending you a Private Note to help gather more information and help you resolve this issue with your bill.

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