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Loyalty discount

I received the $10 loyalty discount offer tonight and it was only applied to one line. Talking with the online chat is useless. They are unable to correct any problems. Who do I need to speak with to correct this issue?

I have been a customer for about 20 years and lately the customer support has been horrible and next to non-existent.

Comments

Verizon_Support

firstdue398. Discount offers may vary, and some may be $10 per account while some may be for specific lines. Please watch out for a private message from us so we can review your account together and see what's going on.

-Sara

firstdue398

I have spent almost 8 hours over the last two days trying to correct a problem an agent created two months ago. The online chat support agents are completely unable to fix problems or they'll tell you the problem will be corrected in a few minutes only to wait and find the nothing was done at all.

firstdue398

Obviously the support here isn't any better than the online chat support. Is there a number or contact information for anyone that can actually do anything?

Verizon_Support

We want to assist you properly and will gladly gather information to make sure your concern is resolved, we are sending you a private note.

~Pam

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