Porting Number from ATT to Verizon

Jmata0824

I started the porting process on Thursday, 3/6/2024 when I got a new phone with Verizon. However, the porting process is still incomplete. I've checked the status online, but it hasn't changed since Thursday. The instructions say to restart the device to complete the porting process, but that hasn't worked.

I've called customer care multiple times, but they keep telling me to wait without providing any solutions. I'm extremely frustrated with Verizon's customer care and their inability to resolve this issue. If I had known the process would be such a hassle, I would never have switched.

Currently, I can receive calls on both phones, but iMessage isn't activating on either. Some messages come to my old phone, while others go to the new one.

Can anyone here share some tips on what I can do to fix this ASAP?

The line is still active with ATT, I provided all the required information to Verizon on Thursday.

SynthpopAddict

First, I'd contact AT&T and check that there aren't any issues with your account there. Rarely, a number cannot be ported for red tape reasons. If both your phones are working (sort of), then it sounds like AT&T didn't release your number?

Verizon's Porting Department may be reached at 888-844-7095. If your new phone is eSIM only, for some reason, those can be finicky to activate, so they may have to get you a new eSIM, redo the port, or otherwise tinker with backend stuff before it works. Use a different phone than the ones involved in the port, because otherwise you'll be disconnected part way through the call.