Very frustrated. I had a $40 discount for 2 lines applied to my account and I saw an ad for a student discount of $12.50/line for 2 lines = $25 a month if I applied for the discount with my ID.me account.
When I verified my student status my estimated future bill went up by $15. I discussed with Toni who was very unhelpful in the customer chat about why this was and she said that it was not stackable and that I would not be able to revert back to my previous loyalty discount. (Whyyyyyyy?!?!?!?!)
I was not told this and nowhere did it state that my $40 discount would go away and that the discount was not stackable. Soooo, because I am a student my bill went up. What the heck.
It is very frustrating and I am fed up with Verizon. I have had so many instances of discounts and trades not being applied correctly and I have to spend so much time discussing and rediscussing and explaining what prior agents have said and why I should get the discounts that were promised to me etc.
This is the last straw. I am currently investigating other cell phone companies and am likely going to switch.
