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Max will not link with my verizon perk

I signed up for the Netflix/ Max perk about 2 weeks ago.. I followed the instructions to setup and had no issue with Netflix. Max, however, will not link between Verizon and Max. When I try to login into the Max app or browser and enter my Verizon password, it says “Max HBO subscription required”. I have called Verizon multiple times who keep referring it to IT. They cannot find a solution even though it says Max is linked to my account. I called Max multiple times and they always say it’s a Verizon issue and only Verizon can fix it. I have seen others post about this but have not seen a solution. Any help or tips would be appreciated! So frustrating!

Comments

Verizon_Support

Hey Projoe23, we definitely want to work to get this corrected so that you can enjoy Max. We will be sending you a private note and we can go from there.

-Rosie

Erinoshea

I’m having the same issue. Were you able to figure out how to link your Mac account?

Verizon_Support

Thanks for contacting us. I am sending you a Private Note. -Ross

pstraayer

@Projoe23
wrote:
I signed up for the Netflix/ Max perk about 2 weeks ago.. I followed the instructions to setup and had no issue with Netflix. Max, however, will not link between Verizon and Max. When I try to login into the Max app or browser and enter my Verizon password, it says “Max HBO subscription required”. I have called Verizon multiple times who keep referring it to IT. They cannot find a solution even though it says Max is linked to my account. I called Max multiple times and they always say it’s a Verizon issue and only Verizon can fix it. I have seen others post about this but have not seen a solution. Any help or tips would be appreciated! So frustrating!

I am having the same problem. It times out as it tries to verify my Verizon account info or gives me an error code or “We’re Sorry…” message saying it can not process my request.

Verizon_Support

We are sorry to learn you are having trouble with your Netflix/Max perk. I will be sending over a Private Message to help troubleshoot.

-Kristen

Mricha

I am also having the same issue. I have been trying to get them connected for months. Any luck?

Verizon_Support

We want you to get access to all the best streaming services and will be sending you a Private Note to help. -James

Howie861

Same issue, won’t connect to sign

up when using provider, Verizon.

Verizon_Support

Hey there, we want to make sure that this gets taken care of. Are you still experiencing this issue?

-Necia

Km231

I have the same issue for max and Disney plus

Km231

Same thing happens to me max , Disney and hulu

Km231

Did anyone figure it out , I’m pretty tech savvy and am stomped trying to figure this out

Verizon_Support

Km231 We are sorry to hear that you are having issues with getting this set up. I would be happy to look into this with you. I will be sending you a PM.

-Harry

HEIAVI53

I have the same issue

Verizon_Support

HEIAVI53 thank you for bringing this to our attention. We understand how important it is to get those two linked together. No worries we are here to help. I will be sending you a PM.

-Harry

britkev3

I’m having the same problem

Verizon_Support

Hi britkev3, thanks for bringing this to our attention. If your concern has not yet been resolved, we're here to help. Please respond to the private note we'll be sending for further assistance. -Red

RosieAZ

I have the same issue going on.

Verizon_Support

We are here to support you. Sending you a Private Message now.

-Cryssie

Kalux

I am having the same problem with Max, I have tried for months on multiple devices to get it to connect to my Verizon perk.

Verizon_Support

Kalux we want to help you get full usage of your perk. We are sending you a Private Message so we can work together to get you Max connected.

-Kaye

catewalt

Same problem here....unable to link Max to my Verizon account. All the other streaming services linked up fine.

Verizon_Support

Hey there, catewalt, we want to ensure that you're able to use the services you're paying for! We'll be sending a Private Message to better assist.

-Lauren

schultzhaus

I am also having this issue.

Verizon_Support

Hi there. We want to help you get full usage of your perk. We are sending you a PM, so we can work together to get this resolved.

-Will

MyersJJ64

I am having the same issue on all three services HBO, Hulu , and Disney

Verizon_Support

We don't want you to miss out on these great streaming platforms. We're sending you a private note to help. -James

Minmac

Same issue for me. Anyone find a solution?

Verizon_Support

We're here to help with your concern regarding your Max subscription. What happens when you try to set up the perk? ~Peter

ncsupi

When I try to log into HBO Max and choose Verizon as my provider, it shows a page saying "We're sorry…. We are not able to process your request."

nickley

I am having the same issue with hbo max.. can’t log in with Verizon just spins.. don’t know if there is a difference as it says Verizon residential or not but clearly there is some disconnect between Verizon and hbo. All my other perks work fine

VZ_jenn

Hi ncsupi,

A support agent will be happy to look into this. As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.

Instagram: Instagram.com/Verizon (Pre-paid excluded)
Facebook: Facebook.com/verizon
X (Twitter): x.com/verizonsupport

VZ_jenn

Hi nickley,

Thank you for reaching out to us here. As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.

Instagram: Instagram.com/Verizon (Pre-paid excluded)
Facebook: Facebook.com/verizon
X (Twitter): x.com/verizonsupport

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