Verizon CR1000A router keeps dropping connection intermittently with transmit & receive errors, no issues with Netgear R7000 nighthawk AC1900

CR1000Auser

I recently replaced my personal Netgear Nighthawk AC1900 smart wifi router with Verizon's CR1000A. I never had issues with dropping network connections or noticing network errors anytime of the day until now with CR1000A.

Why? I see many are seeing these issues with Verizon routers. There is no environmental or topological change: same devices, same distance, same operating systems, same wires. Only variable is the router (and embedded access points).

CR1000A VZPD HW v0.0.D FW v3.3.1.2

Device: Acer Swift SFG16 -72

OS: Microsoft Windows 11 Home (64-bit)

Wireless 2.5Ghz/5Ghz/6Ghz enabled

Rec'd errors: Network 47 ; 6Ghz AP 4; 5Ghz AP 17; 2.4Ghz AP 26

Rec'd Drops 12; 0; 8; 4

Any suggestions on how to fix this?

thanks

Verizon_Support

Hi VerizonCR1000Auser, we hate to hear you are having issues with dropping the network connection. Have you tried the troubleshooting steps yet to see if it can be resolved there, most issues can be fixed there. https://www.verizon.com/support/verizon-receiver-lv65/ I am also sending you a Private Note so we can discuss personal information for additional support if needed.