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Autopay discount not working

My 10 dollar auto paying discount is not applying although on my verizon account it says it is applied. I was overcharged for half a year and when I call customer support the automation just hangs up and never finds me an actual human customer support agent. I called within working hours and tried everything I've found online like pressing zeros and fours, but the automation just hangs up. It's almost as if they actively try to prevent you from speaking to a real person.

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Verizon_Support

Hello 1amnamtab, we want to make look into your autopay concerns. So we can better assist, we will be reaching out via Private Message. -Dee

SynthpopAddict

If you are postpaid, I want to say you get the autopay discount only if you pay with a debit card, direct bank withdrawal (ACH transaction), or Verizon Visa. Using some other type of credit card doesn't qualify for autopay. There have also been some changes to the autopay discount for legacy plans. If you're on one of the more recent legacy plans like 5G [something] the autopay discount was reduced to $5/month. If you're using a very old legacy plan, the autopay discount is $2.50/month.

I've found typing "live agent" while logged into my account and using the live chat function has worked for getting a real person.

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