Loyalty Discount, 20+ year customer.

Kappaccino

I received a loyalty discount for several years. Received a text msg in October 2024, stating I need to verify my email address in order to keep my discount. When I verified my email address it reverted back to an old nursing discount that I had which was only $10 and removed the loyalty discount which was $20. I've been assured at least five times from five different people. Chad, the loyalty discount will be added back to my account. Here. We are 5 months later and I've been on hold for 30 minutes only to be told I was on hold with the wrong department today. Y'all are full of it.

Verizon_Support

Kappaccino, this is not the experience we want you to have when reaching out for support and we want to ensure this is the last time you have to worry about the loyalty discount. Let me send you a private message to provide you with support.

-Art