Galaxy s25+ samsung kids not available

I just got the s25+ and I realized there is no option for using samsung kids. I upgraded from the s22+ and it was always there in the quick panel. It's completely gone, it's something I use all of the time... I called samsung and they said it's a carrier issue because samsung kids uses their cloud, and verizon wants their customers to use verizon cloud, so they made it unavailable. If this is true I'm highly disappointed. It's not available ad a download in the galaxy store either. Apps that I have downloaded & I tried to use don't work the same as samsung kids mode. I don't want to switch phones, please verizon, fix this!!

Accepted answers

jbattle

UPDATE-

I just found out this was fixed- I was able to download the app to my s25. So thank you verizon for listening and fixing this issue so quickly, on behalf of all parents who have verizon and use samsung kids, it's much appreciated!!!

All comments

Verizon_Support

Hey Jbattle, thank you so much for reaching out to us. We appreciate the feedback and will b lifting this up for review. At this time we do see the Samsung s25 offers Family link. If you need further assistance let us know and we will be more than happy to help.

-Rosie

SynthpopAddict

Samsung has moved away from their own apps in favor of other companies' apps and/or letting carriers run carrier apps on carrier phones. It started with the S24 generation.

jbattle

But the HUGE issue is that with getting rid of samsung kids mode, and verizon not coming up with their own kids mode- I checked, and I talked to customer service- they did not replace it with something else. This is ENDANGERING children because they aren't blocked from social media, internet, etc.... which they obviously should be, for safety reasons.

Family link is not the same. What is needed is an option to apply a different home screen on a parent's phone so if a parent wants to let them use their phone safely, they can. Don't take something that is offered on any phone brand that helps parents keep their children safe, then get rid of it. Sure you could say "well don't let your child use your phone, they shouldn't be be using a screen anyways". But for a special needs child, it can help greatly. This is the way the world is now... everyone uses phones, tablets, watches, etc. Parents need options to be able to keep our children safe.

jbattle

UPDATE-