Somethings terrible wrong here. My pictures have to be able to be retrieve.
With all the running around and techs deleting services not authorized. Im really upset.
I sent to you a direct message as well. The 'Send Feedback' menu in the mobile app is our In-App ticket system for support needs. If you use that and supply the requested data (screenshots, phone number, whatever else may help) then it gets in the Support Queue as a numbered incident ticket and will be addressed with an email response. If you were to use the Infobot in the Cloud App, there would be links to the same info.We will be on the lookout for your response by either ticket or email. Archived data is on a timer so be do this soon as you can.
My pictures where tossed into the trash after verizon reached out to me stated that I did not have enough storage in my cloud, yet I pay for unlimited. ?? After a month of calling al.ost everyday, no one could figure things out.
I need someone to be able to help me retrieve my photos. Why have I paid all these years and back up photos on the cloud, if they are not protected.
How do I reach the actual supervisor of the technical support dept/leadership. Not just a supervisor overseeing the level tech 1 and 2 that use the same verbage,' not to worry' .
Hello AzWa, we just wanted to check in with you to see if you still needed help with the cloud. We're standing by to assist, so please let us know.
-Toni
AzWa, this is not the experience we want you to have and we're here for you. Let me send you a private message to provide you with support and look in to this matter closely.
-Art
Yes, still needing assistance.
Yes and I believe time has run out. As I have made this complaint since Feb 13th. I contacted Verizon several times to the point I was asked not to call, because every time I did, it created another ticket and we would go thru the same steps. However, I was always told they were working on it with colleges and "not to worry". They would be in contact. Oh I got several messages that some one would call me and listed a time. Wouldn't get a call, so I called you.
Someone from verizon just needs to CALL me. I am sure you can look back in the notes to ALL the conversations I have had. I know when your tech was trouble shooting and stated I did not have enough storage (even tho I pay for unlimited) she changed my plan to give me 600 gigs, WHY? I have unlimited. That just decreased everything, not increased... how do you increase unlimited anyway? She couldn't answer that. Then she walked me thru the steps and had me hit "Free up storage" as later I found out this button frees up space at VERIZONs choice as to what gets deleted. Hence, goodbye photos. Im devasted. I reached out for help over emailes I had received telling me there was an issue with my Icloud. I dont have an IPhone so why would I have an I cloud? I was told by your company it was a not a message from verizon, yet it took me to my account each time. I have requested over n over from your company even while speaking to the tech level 1, 2 and case mgs to speak to a supervisor. Someone has the the knowledge to get my pictures back!! They spun in the trash for over 5 days at verizons requests not to touch anything, 'let's just give it to Friday and see if they show up" seriously.
Where do I see the private messages ?
We are more than happy and able to help out via this platform here! We are sending over a private message to get additional details.
-Meg
