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T-Mobile users not receiving my text messages

Problem started 1 Week ago. I have a Samsung Galaxy S21 phone. Text messages sent to any T-Mobile customer are not received by them. I can send them a text message and they will receive it. They can all send me texts without issue. Does anyone have a suggestion for fixing my problem?

Thank you

Comments

Verizon_Support

We definitely don't want you to have any problems with other users not getting your text messages and we're going to help. Does this happen with all T-Mobile users? Does it matter if it's an Android or iPhone user? Are you using RCS?

~Jesse

shay446

Hi I already turned off Rcs I see it's with all T mobile users, I was already in the phone a few times with Verizon last week and spent over 3 hours but nothing has been resolved,

Can you please help me?

It's important to me and my clients to have text communications,

Thank you for your quick response

Shay

shay446

What's the solution resolve this issue??

SynthpopAddict

Don't know if this is on Verizon, or with T-Mobile, but someone's SMSC is not routing correctly. It's been reported before, but I haven't seen this in a while.

BTW you should unmark your post as a solution, because you haven't gotten a resolution as of yet. If you've marked a post as a solution the thread will likely get closed.

Verizon_Support

Hello shay446, I see that this has been an ongoing issue and we'd love to help. Please be on the look out for a Private Note from us so we can work on resolving your concern.

-Christy

Nixxs2

I also have this problem where people in the group messages with AT&T are not able to see my message regardless if they have iPhone or Android. This started mid-March because prior to this in my 20 person mixed group chat everyone saw the message. Now even in a 3 person group chat my message is not being seen. HELP!

Verizon_Support

We want to be sure your phone is working as expected. Please look out for a private message so we can help.

-Jazzy

Verizon_Support

I am happy to help you with troubleshooting your text issues. Before this started happening, were there any changes made to your device? Updates, new apps, plan changes etc?

-Jazzy

Nixxs2

It looks like it began to happen on March 14th, because the day before in my group message the people it’s been affecting were able to see my messages. I didn’t change anything. I tried turning on and off settings in my messages. Turning my phone on and off. And have even recently upgraded to a new iPhone after the fact. Still having the issue where they are not seeing the message from me.

Verizon_Support

We are here to help you with your texting issues, let us reach out to troubleshoot the texting issue you are running into. Lets reach out in a Private message

~Balter

SynthpopAddict

Yikes. If the texting problem is also happening with AT&T customers, then the SMSC routing problem is on Verizon. There was an old thread from 1 or maybe more years ago from a T-Mobile user who attempted to get Verizon's attention about this same problem then, but they ended up having to go to the FCC before it got fixed.

@vzw_customer_support
please escalate this to someone within Verizon. There is clearly something going on in the network as it is affecting outbound texts to both T-Mobile and AT&T customers.

GTWStuff

I started having the same problem Samsung gal 23 ultra... it's very important this gets fixed...did anyone get a resolution on this?

Lynnieloo

I just started having this same problem about a week ago, Samsung Galaxy 22 ultra using the Samsung messaging app. In the group chat t mobile users with iPhones or Samsung aren't getting my texts. Spent 3 hours on the phone with Verizon yesterday with no resolution. So frustrating. I can call them, they can text me, but they don't see my texts.

Verizon_Support

Lynnieloo, keeping you connected to your friends, family, and colleagues is a must. Help is always here but may I ask, have your friends with the other provider, have they troubleshooted this issue on their end?

-Natasha

SynthpopAddict

While it may be possible that there's a SMSC which is not communicating between the 2 carriers, this can also be because of the newer RCS texting format or other encryption technology being used by many texting apps. The Samsung Messages app stopped supporting RCS earlier this year. If you are using it, your texts are in the older SMS/MMS format. If the other people you text are on newer texting technology, then what's happening in a group text is some disconnect where the other people's texting apps can't "translate" your old-school texts into the newer encrypted format (for example, if you are trying to text 10 others in a group together, that's 10 potential "translations" which have to go to as many as 10 different apps). The reason why the others can text you is because on their end, their app realizes you are on the older tech and decodes it just for you, but that can still mess things up for the other people because sometimes that causes group messages to get sent as individual chains instead.

Google Messages uses RCS by default, so I'd try that and see if that helps with the group texting problems.

UsagiRabbit

Any Resolution to this issue. I am now having this issue I have Samsung Galaxy A03. I have tried all suggestions on here and nothing worked all my contacts that are using T-Mobile, boost mobile or simple mobile are not receiving any of my texts...

Verizon_Support

I depend on my texting and would be concerned too if I were having any issues. When did this problem first start? Are you receiving messages from them? If you turn WiFi off, what does it show for cell signal?

-Christopher

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