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cannot link home internet account

Background - I had mobile and home internet accounts. I switched mobile carriers.

Problem - I cannot access/link home internet account.

Troubleshooting - I’ve worked with chat and phone support. Every time I get past the screen to verify my email address, the last screen states “Looks like something went wrong.” Options are go back or try again.

I’m stuck in this loop. I need to access the account or close the account.

Thank you

Comments

Verizon_Support

We are sorry to read that you are having issues accessing your account. To clarify, did you register your home internet line under My Verizon? Is this for Fios or 5G home internet?

~Freddy

grantstreet

The way the login is set up, no one can link their account to home internet service unless they have a Verizon phone number. No one in customer service could explain to me why this is.

Verizon_Support

Hello grantsteet, we're sorry if you're having issues with your account. Please let us know if there is anything we can do to help.

~Ivone

Clay26

I am having this exact same issue. I don't understand why this is so difficult to do.

Verizon_Support

It's definitley important you can link the accounts so you can monitor everything online! We are sending over a private note to help out!

-Meg

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