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TeamViewer connection issues with Home internet

Connection issues with TeamViewer with 5G Home internet. Browsing and email is working fine just remote access is not working. TeamViewer states the connection is down.

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Verizon_Support

Hello jrkleinow! I'm sending you a PM so we can fully assist.

-Josh

cpuh

Are you still having this issue?

I've used TeamViewer (web client and full client) for years with Verizon 5G Home Internet, and many other ISPs. It relies on a typically unblocked protocol for connections (by default), so it often takes some effort to stop TeamViewer from working.

I am capable at helping troubleshoot this type of issue, so if you don't mind a fellow customer helping, I have a few questions:

What router/gateway are you using?
Have you changed any firewall settings in the default configuration of the router?
Are you using passthrough mode with another router?
Have you looked at any of the TeamViewer log files (they're on by default)?

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