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Cancelling Verizon Account for Elderly Parent

I need help to close my elderly father's Verizon account. He does not have the information needed to close it the regular way. We have made several phone calls for help. One of the Verizon assistants told me that he had cancelled it only to discover that he really had not. Then we were told that we had to go to the nearest Verizon Headquarters in person with his ID and they would be able to do it. This also turned out NOT to be true. My father lives in a rural part of the Texas panhandle and his health is not good enough now to make another 2-hour trip to only end up being on a goose chase. I have power of attorney for my father. We would truly appreciate some REAL help.

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Verizon_Support

We are sorry to read that you had this issue with canceling the account, we'll be glad to help out. To better assist you, we will be sending you a private message.

~Freddy

SynthpopAddict

Verizon: Shouldn't your CS reps at least be able to route requests like these to Executive Relations with a ticket number or something? There have been a few threads like this recently.

@Dandy59
, you might want to try going to the main Verizon website, scroll down to the bottom of the page and look for the "About us" link, then use "Our Company" at the top, then under "Who We Are" there could be some useful information.

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