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My Verizon app (MVA)

C_BM

I got the you tube premium perk via my Verizon app, I upgraded to a new phone and the you tube premium perk is not working. It my subscriptions it shows I have the perk however it’s not working on my devices

Comments

Verizon_Support

Hey there A_G3. We definitly want you to be able to use your perks. We will send you a private message to take a deep look into what could be happening.

-Toni

C_BM

Hey there Toni,

I’ll be on the look out for Verizon’s private message.

Thank you

A_G3

C_BM

Hey there Toni,

How would I be able to retrieve my Verizon private messages?

Thank you

SynthpopAddict

Private messages (PMs) are under the envelope icon at the top right. When you receive a new message, a number will be showing on the icon. If CS missed sending you the PM, you can PM them directly by going to one of their posts and clicking on their username or forum avatar (the picture to the left of the username), and use the "send message" button.

C_BM

Dear SynthpopAddict,

I very much appreciate the break down of the steps.

thank you so much !

C_BM

Dear Toni April 9, 2025

I have yet to receive a private message

1:25pm est

SynthpopAddict

The Verizon CS username account is used by many different people and I think it's actually a call center. If nobody has PM'd you about your issue, I'd PM @vzw_customer_support
or login to My Verizon and use the live chat function. Type "live agent" to get past the AI bot.

Verizon_Support

We are still with you, and wanted to see if you still needed assistance. If so, please let us know, we would love to help.

~Pam

C_BM

The live chat option I think does not work well for me. I constantly receive an live agent from overseas and they can’t do much on my Verizon account

C_BM

This was marked as resolved, however it’s not resolved

Verizon_Support

We will send you a private message so we can help with any issues you might still have.

~Balter

Verizon_Support

Just a friendly reminder we are here for support. Feel free to reply at your earliest convenience and we can get started!

-Christy

C_BM

Just a friendly reminder I have replied and not been provided a remedy

C_BM

Why was this marked as a solution , I still facing the same issue

Verizon_Support

Hello and thank you for bringing this concern to our attention. It's always our priority that you are provided with the best possible service. I can help you with your youtube premuim subscription. Im sending you a PN.

-Will

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