I had a restriction on my account so I called about it so I could upgrade phone. When they put me on hold to review the restriction, I got a phone call from "tech support" from Verizon but the contact information was tied to a personal Facebook page. When the rep came back on the phone, she asked if I received a call from tech support. Apparently I was suppose to take that call while on hold but was not told that before being put on hold. She tried to put me on hold again so tech support could call me again. I said no and wanted to know why technical support has a personal Facebook account tied to it. It even has her Facebook profile picture in the contact photo. The fraud rep did not care or even seem phased by this. I hung up and called back for a manager. Same thing, the manager did not care and even said they do not investigate that kind of thing.
She wanted to proceed with getting my personal identification but before that I asked why is there even a restriction on my account. Turns out the fraud department cannot disclose why there are restrictions on your account. You would think if the fraud department flags your account, you may have potential fraud happening. Verizon DOES NOT CARE if its own customers could be as risk. They only care about fraud effecting them. 18 years as a customer and the customer service has gone down hill so much I question what I am paying for.
#fraud #frauddepartment #techsupport #verizon #verizonsupport #customerservice
