On October 10, 2025, I purchased devices and lines through the Verizon website. Within an hour of placing the order, I contacted Verizon customer service to cancel the order. I was assured that my order had been successfully cancelled and that the devices were redirected back to the warehouse. I verified this information through the tracking number in my order confirmation email, which indicated that the devices had indeed arrived at the warehouse.
However, after a few days, I began receiving billing emails from Verizon. I called customer service again, only to be told that my account was properly closed and that I should not worry about the situation. Despite my continued calls—where I was consistently informed that the emails were system-generated and that I had nothing to worry about—I kept receiving these billing notifications once or twice a month.
On January 3, 2025, my bank contacted me to inform me that Verizon was attempting to charge my account $359.64. I had to inform my bank that I had not authorized any transactions with Verizon. As a result, my bank disputed the charge.
After months of frustration and numerous hours spent on the phone with Verizon representatives, a ticket regarding my case was finally generated on January 3, 2025. I was told that the issue would be resolved within a week. However, on April 4, 2025, I received an email from my bank indicating a major derogatory mark on my credit report attributed to Verizon Wireless. Consequently, my credit score has dropped significantly.
When I contacted Verizon again and spent four hours discussing my case, I learned that my supposed account balance had been sold to a third-party collection agency, and I was informed that there was nothing Verizon could do to assist me further.
