Billing Problem 1st responder discount

I have had 55+ Loyalty discount, then I signed up for 1st responders discount for $25. Then I get my bill and it shows my $40 Loyalty discount is gone. So my bill goes from $97.20 to $127.60. When the bill should have gone down !I called and spoke to a representative, then spoke to a supervisor, she said that she would give me a $15 credit and I would have to call every month to get the $15 discount and that was all she could do.

The 1st responders discount web page did not say anything about losing my loyalty discount. the website states I quote " You can combine your first responder discount with other offers, excluding teacher, nurse, student and military discounts."

I asked them to remove the responders discount give me back my loyalty discount and they stated they can not.

I have been a customer with Verizon for 28 yrs and this is how they treat you.

Does anyone have a contact number for corporate. Maybe they can get this resolved.

Accepted answers

Ginger_VZ

Thank you for your service. While the loyalty discount couldn't be combined with your Military Discount, we do have other savings you can take advantage of. With the Military Discount, you can save with our Auto Pay and paper-free billing discount, and our Mobile + Home Discount.

The links provided are to learn more in our FAQs if interested.

All comments

Verizon_Support

Hello, HackGM. Help is here. First and foremost, thank you so much for your service. We love seeing our customers get the best deals and also, want to ensure you receive the correct info. For our 55 Plus plan, there are terms and conditions for this discount. Please see the link below, reference the last option showing, 'Is the 55+ Unlimited Plan compatible with military, , nurse, teacher, first responder, employee or business discount? ' as it show the following on the public website:

No, these discounts aren't available with the 55+ Unlimited Plan.

https://www.verizon.com/support/55-plus-unlimited-plan/

Please let us know if you have any further questions.

-Natasha

HackGM

Natasha

This was a loyalty discount not a 55+ plan

Verizon_Support

My apologies for my confusion as it was stated 55+ in the title. Let's take a closer look at this. I have sent you a Private Message for further assistance.

-Natasha

Ginger_VZ

Verizon_Support

We do thank you for your service and we want to help and make sure that you are able to apply for your discount. A private note has been sent so we can discuss in more detail.

-Bryan