Brought 4 lines over from another provider in December and VZW agent (was an online purchase through chat) said it qualifies for $200 gift card for each line and it shows as so on my receipt. After submitting and waiting for several weeks each submission is denied for random reasons as shown on the yourdigitalrebates site. I call VZW and the agent reviews everything, confirms that I qualify for the 4 rebates and tells me to wait for 2 more weeks. Assures me it'll process. I wait 2 weeks and call again, same story from VZW but they will "escalate" the issue. More weeks of waiting, no rebates, another call but this time the agent says they will have an $800 credit applied to the account due to all the trouble, just wait and it will happen automatically. Of course it never happens, another call and this time the agent resubmits all 4. I now see 8 submissions on the website. More weeks of waiting and finally 1 of the 4 processes, but the other 3 are denied for random reasons again. I go through the process of calling, getting an "escalation" ticket and being assured it will be resolved at least 5 more times. Through chat, calls and texts. At least the texts I have a history of all the trouble this has caused. I am so frustrated with VZW and it seems no one can actually make this right so I am trying through this forum. I also want to make sure the 1 rebate I have received won't expire before I receive the other 3. I really regret switching, I've wasted at least 10 hours on calls/chats/texts with VZW agents that can't resolve the issue, and I have to explain everything all over again each time. How can I get this to someone that can actually help?
