Can't Cancel +play Subscription After Porting Out

I recently ported out of my Verizon account and just received an email indicating that I would be charged a renewal for an AMC+ subscription that I had activated through Verizon. However, I can no longer access my Verizon account due to porting out. I attempted to sign in with my Verizon username but was given an error that would not allow me access to my account. Additionally, I also requested for my login information to be sent in the mail well over a month ago and never received it. How can I go about having my +play subscription cancelled since I no longer have access to my Verizon account? It should NOT be this difficult to cancel a subscription.

Accepted answers

SynthpopAddict

You're going to have to file a complaint with an outside agency who handles such things. The problem is because your perks are in a different location in the system, but the access to them is/was tied to your now-gone account. And the CS agents you've been speaking with are outsourced, so can't get into much. I've read of instances where someone filed a complaint elsewhere and then someone from Executive Relations contacted them and got it taken care of. Otherwise, agree with you fully on the FTC "click to cancel" rule...Verizon really needs to address this "orphaning" issue with the perks.

unknown

Quite ironically, I had to submit an FCC complaint earlier this year to get Verizon to unlock a device in order to port out. We had a device on our account that was purchased in 2023 and was still locked to Verizon when attempting to port out in February of this year. According to Verizon's own policies, the device should have been unlocked 60 days after purchase. It took an FCC complaint followed by an email and call with Verizon Executive Relations to sort out the issue. I suppose my next step will be filing an FTC complain considering that this is a billing issue. It's just outrageous that one has to go through so much trouble to cancel a subscription.

For anybody else reading this message that is having issues with Verizon and wants a quick response, I would suggest using the following link to submit a complaint:

https://consumercomplaints.fcc.gov/hc/en-us/articles/360001201223-Phone-Form-Descriptions-of-Complaint-Issues

All comments

Verizon_Support

Hi there kmarks, please send us a PM so we can assist with the subscription issue.

~Joe M

kumararyan

Since you've ported out your number, you typically lose online access to manage the associated Verizon account.

To cancel the +play subscription (like AMC+) that was billed through Verizon, you will need to contact Verizon Customer Service directly.

Explain that you have ported out, can no longer access the account online, and need them to manually cancel the specific +play subscription to stop the charges. Calling them is usually the most effective way to resolve this.

Verizon_Support

We are truly sorry to learn that you are no longer part of the Verizon family. To better assist with your subscription cancellation, I'll be sending you a Private Message, please reply to it, so we can further assist you.

~Maria

unknown

Thank you for the helpful advice!

Given that this seems to be my only recourse, I will have to reach out to Verizon in attempt to solve this issue. I am honestly shocked at how difficult Verizon has made it to cancel a simple subscription. The FTC's "Click-to-Cancel" rule can't come fast enough.

unknown

Update:

I reached out to Verizon via private message and they were not able to help me cancel my subscription. I was simply told that the ONLY way to cancel my subscription would to be to sit on the phone with customer service in order to cancel a subscription on an account that I no longer have access to.

I have noticed on Verizon's website that they make it as easy as possible to pay off a bill using your account number and ZIP code, yet the same can not be used to cancel a subscription. This leads me to believe that this is a malicious decision from Verizon in order to continue collecting renewal charges from former customers. If an account number and ZIP code is sufficient information to send banking details to Verizon to pay off a bill, then why is it not enough to cancel a monthly entertainment subscription?

unknown

Joe,

This did not help.

SynthpopAddict

unknown

For anybody else reading this message that is having issues with Verizon and wants a quick response, I would suggest using the following link to submit a complaint:

https://consumercomplaints.fcc.gov/hc/en-us/articles/360001201223-Phone-Form-Descriptions-of-Complaint-Issues

unknown

Maria,

This did not help.

SynthpopAddict

The CS account on these forums is used by many different people and I think it's actually a call center; still a 3rd party and not actually Verizon.

unknown

Update:

I have managed to gain access to my account, without the help of Verizon, and cancel the subscription. To anybody reading this message, I would highly recommend against signing up for any subscription through Verizon until they overhaul the way that managing subscriptions works. They have purposefully made it as difficult as possible to cancel subscriptions and offer zero help to the consumers over their support channels. It's not a coincidence that they make it as easy as possible to sign up for subscriptions and pay outstanding bills, but make consumers go through much difficulty to cancel subscriptions or port out.

SynthpopAddict

How did you manage to regain access to the +play account? I'm here a lot and have seen this question before, but you're the first to report being able to get into your "orphaned" account. Or was it that you filed a complaint elsewhere, and then they took care of it?