I’m newer to Verizon after spending over a decade on AT&T. I moved to New Jersey and wanted to try Verizon because of their local coverage and reputation for good customer service, but I’m quickly changing my opinion in this regard. I signed up for the $10/line Mobile Home Discount since I already had Fios 1G fiber and my discount was fine on the initial bill with all 4 of my lines getting the discount but each subsequent bill has me getting $10 discount on only 1 line and $5 discount on the other 3. I have called 4 times (basically twice every new bill not counting the 3 times I was disconnected and had to call back again) and I’m constantly told that a ticket was submitted to the back end team to correct the issue, and things should be fixed within 5 business days but it is never fixed and no one follows up with me like they say they would. The latest time calling I escalated to a supervisor and they then submitted another ticket (*****) and then was told they would follow up with me within 5 business days. It has now been 10 business days and I’m starting to give up hope and I’m getting tired of constantly calling and having to explain everything.. If Verizon can’t fix this issue when I’m brand new to the mobile service, how will things look when something goes wrong in the future? I’m honestly thinking hard about going back to AT&T or trying T-Mo. it’s just so frustrating! Please let me know if anyone has any advice. Thanks!
