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Need a receipt that I paid off my phone. My account is disconnected.

I recently switched to AT&T and I need to provide proof that I paid off my phone to be reimbursed for switching to AT&T. I called Verizon Customer Service and they assured me that it would be in the final bill they sent me and stated that they did not have the capability of sending me my receipt for paying off my phone through their call center.

I received my final bill and there is no indication that I paid off my phone. I have tried to access my account but it was instantly disconnected. I then tried the link to access disconnected accounts and that did not work either. I am getting close to my deadline to produce a receipt for AT&T. One reason that I have been a customer with Verizon was I thought their customer service was upper tier, but the difficulty getting a receipt indicating I paid off my phone does not represent that. Could someone please help me access proof that I paid off my cell phone?

Comments

Verizon_Support

We are sorry to see you go. Since you are close to the deadline you can stop in to one of our local corportate stores and they can help get one printed. Here is the website to find the closest store to you: https://www.verizon.com/stores/

-Kristen

Prettynicky

This is actually incorrect. I went to the store for the same reason and was told the account is closed they can’t access closed accounts at the store and to call customer service who was no help

Verizon_Support

Certainly regret to hear you're exploring other carriers.The final bill will show the device as paid off with the final payment and device buyout. When you try to login to your online account, you will need to use your username and password as opposed to the phone number in order for your login to work. The store would be able to print a final bill for you as well once that bill has generated, but not before hand. We would also recommend if going to a store, it is a corporate location and not a retail partner as capabilities will differ. I hope you find this information helpful

-Anthony

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