Reconnect Fee and Device Not Returned Charge

tee47

good morning

I HAVE BEEN WITH VERIZON FOR 5 YEARS AT FIRST THE SERICE WAS GREAT , NOW OVER HTE LAST PAST 1 YEAR THE CUSTOMER SERVICE IS POOR .. COUPLE MONTHS AGO I WAS PROMISE RECONNECT FEE WILL BE WAIVER AND ETC . WHEN CALLING BACK TO CHECK THE STATUS THE PEROSN ON THE PHONE STATED GIVEN MY A SAD STORY OF WHY IT WASN'T DONE AND ETC. OKAY I LET THAT PAST NOW AS I'M PAYONG MY BILL I SEE A CHARGE OF MY BILL FOR DEVICE NOT RETURNED , I HAVE EMAILS STATED THAT THE DEVICE WAS PICKED UP FROM THE UPS STORE AND WAS RECIEVED AT THE WAREHOUSE ON MARCH 11,2025 IN TEXAS . I BEEN ON THE PHONE FOR 3 HOURS WORKING ON THIS MATTER THAT SHOULDN'T BE ON MY BILL . I'M MISSING OUT ON WORK AND ETC DEALING WITH THIS MATTER . VERIZON YALL NEED TO DO BETTER WITH YOUR SERIVCE CAUSE THIS AINT IT ... POOR CUSTOMER SERIVCE NOBODY WANTS TO HELP AND ETC

I NEED ANSWER AND AN ADJUST IN MY PHONE BILL

GOT TO DO BETTER YALL CHANGE ALL THIS MONEY FOR POOR SERVICE

Verizon_Support

Hey tee47, we strive to provide the best journey possible when needing to have your issues addressed and it does not sound as it has been what we expected. We want to make sure you get the help you need with your account. We will be sending you a private message so we can better assist you today.

-Rosie