FIX YOUR TRANSFER SERVICE and CREDITs

What is up with Verizon's transfer of lines service? Shouldnt it be easy and seamless? It took me three days of being on the phone with customer service to try and get lines transferred. I was hung up on, the person from the other account was hung up on after 30 min, every time you call back, you have to start the whole validation process over again. It was an absolute nightmare.

Fast forward to transferring other lines to my account today (5/15). The entire process was going smoothly online, without having to call verizon....until I had to accept terms and conditions. I have been trying for hours...from my phone, different computers, different browsers and I get the same message "we are having trouble connecting you to the server right now." What gives? Now I am going to have to call and go through all of that nonsense for these transfers.

Lastly, why does verizon have such as issue with crediting accounts when phones are traded in? I thought it was just us with our last trade in (never getting credited). The store rep said to come back if we didnt get our credit. We did and then were told...owe, you have to call verizon. Come to find out, other friends had had the same issue.

Accepted answers

Verizon_Support

We had sent a Private Message to continue the discussion related to your Transfer of Service issue. Because this is specific to an individual account, we will need to continue in Private Message to fully resolve the concern.

For more details around promotions and Transfer of Service, please click here and see "What happens to my promos when I transfer a line between Verizon accounts?" (under the "About transfer of service" tab): https://www.verizon.com/support/transfer-your-service/

Please contact us if you still need support.

~Izzy

All comments

Verizon_Support

We are sorry to read that you had this issue with transfering your line, and we'll make sure that we forward your feedback about the process. Also, what was the credit you were supposed to receive for your trade?

~Freddy

SynthpopAddict

I think it was a week or 2 ago that some people were reporting the Transfer Your Service process was having some kind of IT issue where things weren't working. Maybe it's cropped back up? Other reasons why a line transfer runs into problems are if it's a business line and you're trying to get your company to transfer it to you for a personal line (I'll have to dig around some more to find out what the process is for this), or if the line is prepaid. Prepaid lines cannot be transferred.

About the trade-in credits, yes, I've heard of problems concerning them. This isn't an inclusive list, but things I've read about which will cause issues include:

1) Shipping multiple trade-ins in one package with the same tracking number: then only one device gets registered properly for the trade-in and the others get lost in the shuffle.

2) Using a 3rd party store to sign up with Verizon: non-corporate stores may not be participating in every promotion being offered by Verizon.

3) Store employees not doing paperwork correctly.

4) Receiving some other offer when signing up: discounts and promotions cannot be stacked.

5) Something in the fine print concerning the promotion.

Verizon_Support

Please contact us if you still need support.

~Izzy