Gift Card Problem

Tried to purchase an item with two gift cards which requires a credit card entry. Website responds that credit card is invalid. Tried multiple credit cards and was eventually locked out due to exceeded attempts. Feels like a Gift Card Discouragement Plan. Maddening!

Accepted answers

SynthpopAddict

Don't quote me, but if it is a prepaid refill card, that would only work for paying your bill on a prepaid line? The cards I've seen for sale in stores say they are for paying your prepaid mobile bill. There are also other cards out which say Visible by Verizon and Total by Verizon (now Total Wireless, but the name change happened just recently, so existing refill cards will still have the old name on them). Those won't work on a Verizon account at all.

All comments

Verizon_Support

Hello and thank you for bringing this concern to our attention. It's always our priority that you are provided with the best possible service. What did you attempt to purchase? Im sending you a PN so we can get this resolved.

-Will

SynthpopAddict

Verizon_Support

For anyone with similar Gift card questions, we recommend reviewing this link for more details: https://www.verizon.com/support/gift-card-faqs/

If you still require assistance or have any questions, please contact us for support.