I tried to troubleshoot it and it did not help. "Support" screen does not load. The app shows it's fully charged. My daughter needs her watch and it's been days of nothing working. What can I do?
Someone posted elsewhere that what worked for them was to shut off the Gizmo watch via the GizmoHub app on another device, and then the watch was able to power back on normally.
I tried that and it says it can't find the watch. I still can't get a hold of support. The page never loads.
Hope the watch hasn't bitten the dust. What about checking the GizmoHub app to see if there are any updates, or maybe even uninstalling and reinstalling the app on your phone to see if that makes the force shutoff of the watch work?
Live chat while logged into My Verizon doesn't work either?
I tried to restart it from the app but it did not turn off.
Please join us in the private chat and we can get your private account information to see what options we have.
-Kaye
Hey, krystafior, we definitely want to make sure this watch is working for you and your daughter! We're sending you a private message so we can get to the bottom of things.
-Cait
I have the same exact problem. No damage to watch, no water, etc.
Can I get a private message please too. I have the same problem and am very upset
I would be concerned too if anything were to happen to my device. Is the watch still powered on?
-Christopher
