Verizon Software Upgrade assistant

I see that Verizon has released the OneUI 7 update for the Samsung S21ultra. I installed the Verizon Software Upgrade Assistant on my laptop. However when I open the assistant and connect my phone, the "Next" button is still greyed out. I'm not sure why the assistant isn't connecting to my phone.

Accepted answers

Verizon_Support

We wanted to share some additional information to help with updating your S21 Ultra to the latest available software version. This link shows all available software updates that have been released for your S21 Ultra, https://www.verizon.com/support/samsung-galaxy-s21-ultra-5g-update/. It also shows the instructions and different ways to complete the process.

We are sharing this link, https://www.verizon.com/support/knowledge-base-80200/, that walks through using the Software Upgrade Assistant with your Samsung Device.

If you are still experiencing issues, please let us know and we can move the conversation back to Private to gather your specifics and review your account.

Any other user with the same device model can use the links shared to review the steps and complete the software updates as well.

-Alex

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SynthpopAddict

There was some kind of tech issue with some Samsung phones where they wouldn't download software updates correctly. Using a 3rd party source such as a laptop to try to get the software update doesn't work either. The problem was originally reported back in January and I thought it was fixed by now, but if your phone still refuses to update itself, I'd try contacting Verizon and asking for Level 2 tech support.

Kalleb

Oh alright lemme contact them

Verizon_Support

We want to help you get the latest software for your device. Although the Software Update Assistant is great, you can also download this update directly to the phone over Wi-Fi. From the Home screen, touch and swipe up or down to display all apps, tap Settings > System updates > Check for system updates.

If you encounter any errors or complications in this process, please let us know what you experince so we can provide additional support. -James

Verizon_Support

-Alex