Absolutely frightening. Appreciate Verizon. But I wonder if they’ve gotten so big, that if “your” problem is no longer their problem if they so choose. I would not want my billing problems of the last few month on my worst enemy . It’s been complete nightmare. Affecting my health. And I’m at fault too. Too gullible and maybe too old school. Not totally understanding what I’m getting myself into. You pay out of embarrassment. “All Nice” customer service reps, but every time a new service rep. Maybe when the problem is at a crossroads, consistency needs to be implemented.
