Good morning everyone!
I wanted to share this Incase others have faced the same poor business practices from Verizon.
For some background, I have been a loyal customer for 5 years. I am a police officer and my wife is a highschool teacher. We have a 3.5 year old son and two year old daughter.
In February of 2025 I experienced an issue with my Google phone and needed to get it warrantied for a new device, that part went swimmingly.
They sent me a new phone very quickly. The day after I received my new device, I shipped the old one back using their packing slips and box.
Three months later, I see Verizon had charged my checking account for over $1400 for the old device "never being returned". Luckily, I had a photograph of the shipping receipt with a tracking number. It took two whole minutes to verify the device made it back to the facility less than a week after I shipped it.
We called Verizon, and were given a run around from the start. My wife and I were told the refund for the $1400 would enter our bank account in 2-3 business days. This was a lie. We called again, and were told the last representative was incorrect and it would take 5-7 business days. We waited patiently for the 7 business day mark. Still no refund. We called again and were told the brick and mortar store we started the warranty process was causing the refund to be held. Which does not make sense. We have now waited 2.5 weeks to receive our money that was wrongfully taken by Verizon, and they would rather give us the run around than make us whole again.
Mind you, we are not at fault for any of this, but Verizon is making it our problem.
Has anyone else had a similar experience?
