Anouncement 19 instead of voicemail while abroad

Prepaid. Every time I and my wife travel abroad callers can't leave a voicemail. This happens to both lines.

If someone dials our numbers they hear: "We are sorry, the number you have dialed have calling restrictions that have prevented the completion of your call. Announcement 19".

At the minute we land in the US and everything is ok.

It is absolutely normal for a voicemail to be functioning while the phone is out of service area or on airplane mode.

I tried contacted the support numerous times in the past 3 years and was on the phone/ chat with so many agents. They suggested replacing the sim back in the days, all types of reset at both our end and their end, change the number temporary. They always promise the issue will be escalated and nothing. Any suggestions besides changing the carrier?

Accepted answers

Verizon_Support

We want your service to work as expected anywhere you go.

Traveling internationally with Prepaid service, you would have needed Travelpass to use your device in an eligible country. You can learn more about this service here: https://www.verizon.com/support/prepaid-travelpass-faqs/

If you had this service enabled, please give our Prepaid Tech team a ring at 800.922.0204 for assistance.

~Izzy

All comments

SynthpopAddict

Someone please correct me if I'm wrong, but before Travel Pass was added to prepaid lines (2024), if you went abroad, your line would simply stop working. If someone tries to call a line which isn't working for whatever reason (phone disconnected, number not in use or non-working device), then they will get some generic message about the call not being able to complete.

With Travel Pass now being available to prepaid customers, in order to avoid this problem, you need to make sure Travel Pass is enabled in your account; then that would at least allow others to leave you a voicemail? In order for you to use your phone overseas, you must first load funds into your account to cover the cost of Travel Pass before leaving the US, and then when you're elsewhere, Travel Pass will activate when you use your phone for something.

Verizon_Support

We want your service to work as expected anywhere you go.

If you had this service enabled, please give our Prepaid Tech team a ring at 800.922.0204 for assistance.

~Izzy

i100

This happens even with Travel Pass enabled

i100

We have travel pass enabled. We don't need to use our phones. We just need callers to be able to leave a voicemail when our phones are abroad, out of service area and to check our voicemail when we are back. We did call and chat numerous times and the issue was never fixed. How can I contact a higher support and tech level?

SynthpopAddict

Ugh. I'm also prepaid, but don't travel much, so didn't know this. If even the *86 voicemails don't work, it's an issue with prepaid lines.

BTW it's not enough to just have Travel Pass enabled, you have to load funds into your account before leaving the US before anything international works.

Verizon_Support

It seems we may need to perform some troubleshooting to further assist with your calls. Please give our Prepaid Tech team a ring at 888-294-6804 for assistance. If you are still roaming outside the U.S. you can contact our Global Support team at 908-559-4899.

-Alex

i100

Every time I call/ text customer service, it takes hours before they conclude that the issue needs to be escalated to a different team. Is there a way to call directly a higher level tech support without having to explain the same thing over and over.

i100

I don't need anything international to work I just need when my phone is out of service area callers to be able to leave a voicemail. Or at least to get a message that the line is temporary out of service area. Off topic- in the era of free calling apps and affordable international data only sim it doesn't make sense travel pass to be so expensive.