I cannot get a final cell phone bill. I had billing issues for over a year, was in a store every 6 to 8 weeks and each time they found something wrong on Verizons side, finally decided the fight was not worth it so I ported out to another company on April 1 of this year. I received the email stating by final bill was ready on April 10th. I followed the instrutions for no longer being a customer and no matter what I did it didnt work. I then called in to customer service and they told me once I port out I can no longer get it, (even though it gives instructions on how to), but assured me I would receive a final bill in the mail, but she would also print and mail it out and if I wanted I could also go into the store and they could print for me too. I went into the East Peoria Il, store and they could not get it, put in a ticket and it came back with "since recent update, the system is working as it should" I had several text messages back and forth with Mark as he escallated to his DM and came back with the same. They cannot access them anymore. I still have these messages. I called the customer service back the 3rd week in April, (after they pulled $1,387 and some change from my account) and again was promised by Thomas it would be printed and mailed to me it. (Having a 830+ credit score would have been even more livid had it not because obviously I would not have been able to pay it since no one can pull my bill and I cant sign in anymore. I called on Monday (June 3) to talk to a manager, Alexis told me he would be happy to but had to get my info to provide to the manager. After verifying the address they have IS correct he then told me he would print and mail it. I again deanded a manager and he calmly said "He is in a meeting" .. Angrily I said "Of course he is" and I demanded a call back. Here is it afternoon of June 5th, (almost 2 months later, plenty of time even via snail mail) none of the 3 bills ive already been promised have come, it hasnt been long enough to have gotten the 4th bill I was promised, but honestly, I'll be surprised if it comes. I have not heard back from anyone at Verizon. This is rediculous, I don't see how they can pull money and not have to give me a breakdown of what it is for. Not only that, they cost me 500 towards my device payoff as new companies have a time frame that the final bill has to be sent in. I cannot be the only one. I will start finding others with the same issue.
