New zip issues

I recently updated my billing address on my debit card. I am attempting to pay my phone bill However, I am unable to do so, because of an error.
The error is as follows:

"Error

Zip code information entered is invalid, please enter Valid Zip Code"

However, I know for a fact that the zip code is the correct, valid zip code. The zip code is accurate to all mail that I've been sent at my address. I also know that this is NOT a problem on the bank's end-- I've already reached out to them. The zip code is correct. I've triple checked spent hours on hold with pnc the address on file is correct. I need to pay my phone bill today or I could be out of a job ive been trying for a week now and im really stressed out over it now i really need help

Accepted answers

Verizon_Support

We had sent a Private Message to continue the discussion related to your Payment issue. This topic is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.

-Alex

All comments

SynthpopAddict

Hi, I'm guessing this same debit card is your preferred payment method in your Verizon account? If so, what you need to do is first shut off autopay if you've got autopay turned on, then remove your payment method from your My Verizon account. Then, update all your contact information in your account. Afterwards, re-enter your payment method and turn back on the autopay. Hopefully this doesn't cause you to miss an autopay, because if the autopay glitches out, the system will cancel your autopay and block you from using autopay for 6 months.

Alrmmusic

im gonna give it a shot thanks for trying ill let you know if if it works

SynthpopAddict

You're welcome; I also hope it works for you.

Alrmmusic

unfortunately it did not work :'(

Verizon_Support

Being able to make a payment without issues is crucial. We want to ensure that this payment issue is resolved ASAP. A Private Message is being sent to assist you further.

-Sean

Verizon_Support

-Alex