Unresponsive Client Executive Verizon Business Group to resolve billing issues.

Who do I need to reach out to resolve an ongoing (over a year) billing issue? Our "Client Executive Verizon Business Group" has not been able to provide status or feedback on who we should contact to get a resolution to the problem. This is for a land based Verizon business account involving a PRI circuit that was supposed to have been disconnected June 2024. We are still being billed for this service and we cannot get a status on this.

Accepted answers

Verizon_Support

Resolution Update: Support sent a Private Message and confirmed that this service concern is related to a business account.

For anyone facing similar issues with a business account, we recommend contacting our Business Team at 1-800-922-0204.

-Alex

All comments

Verizon_Support

Hello, chsverizon, we want to make sure you get the help you need for your account. So we can best assist, we will be reaching out via Private Message.

-Lauren

chsverizon

OK let me know what I need to do on my end.

SynthpopAddict

Your private messages (PMs) will be under the envelope icon at the top right of the forum page. If the Verizon rep forgot to send you one, you can PM them by clicking/tapping on their forum avatar (that red V in the circle in their post above) and using the "send message" button. I have read in the forums before that the agents who post in these forums can't access business accounts though. So hopefully they have a better contact person for you, if whomever you've been working with hasn't been able to resolve the issue.

Verizon_Support

Resolution Update: Support sent a Private Message and confirmed that this service concern is related to a business account.

For anyone facing similar issues with a business account, we recommend contacting our Business Team at 1-800-922-0204.

-Alex